BIS Mail Disallowed

twbettis · Member

BIS Mail Disallowed

fantom · Forums Moderator

That is the strangest thing I have ever heard. I have 4.5.0.69 on my 8310 and have 4 email accounts including a Yahoo account and havent had a single problem. The strangest thing is that everything is fine when you revert back to 4.2! It sounds like to me that it is an OS problem. What method do you use to install the 4.5? I would back up all third party apps, back up the device, wipe the device using JLCMND, then install the OS followed by a restore of device data then a third party app re-install. If that doesnt work, let me know, and I will figure out another process to go through. Good luck. P.S. After restoring everything you will of course have to resend service books, and then do a battery pull after you have recieved them. Later

bbprlboy · Support Pro

I have heard something to that ring before. Sign on to your BIS account and delete your email accounts and set them up again(just as if you were starting for the first time). Dont forget to resend your service books after you finish...hard reset and you should be fine. I actually had that same thing happen to just my yahoo account with BIS and I had 4 other email accounts that worked just fine. Weirdest thing in the world but everything is just fine now.

twbettis · Member

Where can I get the JLCMND utility? Google comes up with nothing.

JjcampNR · Member

PM sent, please let me know when you're all set.

-- Edited by JjcampNR at 22:28, 2008-08-12

twbettis · Member

JjcampNR wrote:

PM sent, please let me know when you're all set.

-- Edited by JjcampNR at 22:28, 2008-08-12

Got it. Thanks!

twbettis · Member

bbprlboy wrote:

I have heard something to that ring before. Sign on to your BIS account and delete your email accounts and set them up again(just as if you were starting for the first time). Dont forget to resend your service books after you finish...hard reset and you should be fine. I actually had that same thing happen to just my yahoo account with BIS and I had 4 other email accounts that worked just fine. Weirdest thing in the world but everything is just fine now.

I have tried that several times. I will try the JL_CMND and let you know.

twbettis · Member

fantom wrote:

That is the strangest thing I have ever heard. I have 4.5.0.69 on my 8310 and have 4 email accounts including a Yahoo account and havent had a single problem. The strangest thing is that everything is fine when you revert back to 4.2! It sounds like to me that it is an OS problem. What method do you use to install the 4.5? I would back up all third party apps, back up the device, wipe the device using JLCMND, then install the OS followed by a restore of device data then a third party app re-install. If that doesnt work, let me know, and I will figure out another process to go through. Good luck. P.S. After restoring everything you will of course have to resend service books, and then do a battery pull after you have recieved them. Later

JL_Cmder did not work. Still have the problem.

twbettis · Member

Things have just gotten wierder. I had to get a warranty replacement and now the new one is having the same problem with 4.2. Would it help to have our IT department resend the BES service books?

twbettis · Member

Well, I loaded 4.5.0.69 on the new device. Email didnt work. Downgraded to 4.2 and BIS mail now works. But when I upgrade back to 4.5.0.55 or 4.5.0.69 the CMIME services books show "Disallowed".

JjcampNR · Member

Odd, the only thing I can think of is perhaps the BES version they're using is too far behind the current service pack level to work correctly with 4.5?

-- Edited by JjcampNR at 06:22, 2008-08-26

twbettis · Member

When I orginally upgraded to 4.5.0.55, everything worked just fine, though.

JjcampNR · Member

And it was on the same BES then? It's always possible the BES Admins made a change to the IT Policy and blocked BIS, you may want to check with them.

twbettis · Member

They do not block BIS. When I downgrade to 4.2, BIS mail works fine.

JjcampNR · Member

If you use the javaloader and wipe the device, install 4.5, and add BIS without adding it to the BES, does it still fail?

Make sure it doesn't do an enterprise activation automatically, which it will attempt to do if the desktop manager is open and connected to your company's servers (it'll show Online for the Server status at the bottom of the DM window).

twbettis · Member

It has something to do with the BES policy. I had the administrator delete my BB account and recreate. I also wiped the phone and loaded 4.5.0.69 fresh. Once everything was loaded and the wireless Enterprise Activation was complete, everything worked perfectly. BUT, when they recreated my account, they did not add the policy to require a device pa**word. When I told them that, they made the change and I was then asked to enter a new pa**word on my device and BIS stopped working.

?????????

JjcampNR · Member

Yah, I figured it had to due to the policy, that was really the only thing that could do it. What happens if you have them remove that pa**word setting and set it from your device locally (in the options, security, general security)? Does it still fail or does it work that way?

twbettis · Member

Well, the BES Admin has repeatedly insisted that there was NO policy in affect to block BIS mail. I found what the actual setting was called and sent it to him and his response....."Oh, yeah, that's turned off". Glad I wiped out my phone several times, had him delete and recreate my BES account and have spent countly hours trying to search for a solution.